Privacy Policy

1. Introduction

Welcome to Rockpapers. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform to connect venues with performing artists for live music bookings.

2. Information We Collect

2.1 Personal Information

When you register as a performer or venue, we collect:

• Name and contact information (email address, phone number)
• Business information (venue name, artist name, location)
• Payment information (processed securely through Stripe and PayPal)
• Profile information and performance details

2.2 Usage Data

We automatically collect information about how you use our platform, including IP address, browser type, and activity logs.

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our booking platform services
• Process payments and manage your account
• Send important updates about bookings, events, and platform changes
• Send promotional communications (with your consent)
• Improve our services and user experience
• Prevent fraud and ensure platform security

4. SMS and Phone Communication

You have the right to opt-in or opt-out of SMS communications.

• Consent: By providing your phone number and checking the consent box during signup, you agree to receive SMS messages from Rockpapers regarding booking updates, event notifications, and important account information.
• Message Frequency: Message frequency varies based on your booking activity. We send messages only when necessary for booking coordination and account management.
• Message & Data Rates: Message and data rates may apply. Please consult your mobile carrier for details.
• Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message or by updating your preferences in your account settings. For assistance, reply HELP to any message or contact us through our support page.
• Third-Party Service: SMS messages are sent via Twilio, a trusted third-party service provider.
• No Marketing Without Consent: We will not send marketing or promotional SMS messages without your explicit consent.
• No Sharing of Mobile Information: Mobile phone numbers and SMS opt-in consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS communications are used solely to provide the booking-related notifications you have consented to receive. Information sharing with subcontractors in support services (such as Twilio for message delivery) is permitted only for the purpose of delivering those messages on our behalf.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors (Stripe, PayPal), email services (Resend), SMS services (Twilio)
• Other Users: Venue and performer profiles are visible to facilitate bookings
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure servers. Payment information is handled by PCI-compliant processors.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent for SMS messages at any time

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through platform notifications.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: support@rockpapers.com
• Phone: Available through contact page